Q: How many different versions of the same file can I store?
A. You have the ability to save an unlimited number of versions of
the same file. By default, the Burtle Backups software is set up to
save 10 versions.
Our software includes a sophisticated wizard that allows you to
manage how old versions are handled, giving you control over your
backups and over your storage space.
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Q: Can I run out of
storage space?
A. No, you can never run out of storage space. If you are using more
than the storage space included in your plan (plus any additional
space that you have signed up for), then you will receive an email
approximately 7 days before the end of your billing cycle. You will
be able to continue to backup and use the service uninterrupted.
This 7 day period gives you the opportunity to delete files that no
longer need backing up or to purchase additional storage space.
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Q: Can I manually start a
backup?
A. Yes, you can begin a backup at any time using the Burtle Backups
software.
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Q: How long will my
backups take?
A. The time it takes to perform a backup will depend on the number
of files you are backing up, the size of those files and the upload
speed of your Internet connection. Please keep in mind that for most
broadband connections, upload speed is considerably slower than
download speed.
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Q: Why is my backup
taking so long?
A. The length of time it takes to backup, is dependent on the number
of files being backed up, the size of those files and the upload
speed of your Internet connection. Please keep in mind that for most
broadband connections, upload speed is considerably slower than
download speed.
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Q: What types of
files should I backup?
A. We recommend that you back up important data files such as
Microsoft Word and Excel documents, financial information and key
databases as well as important multimedia files such as personal
pictures. If you are using Microsoft Outlook, you may also want to
backup your emails, contacts and calendar by including your ".pst"
file in one of your backup sets.
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Q: What types
of files should I not backup?
A. We do not recommend that you backup Microsoft Windows system
files, applications, and temporary files (including temporary
Internet files). The Burtle Backups software contains a feature that
allows you to automatically exclude certain files from all of your
backup sets.
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Q: How much will my
files compress?
A. Every file that is backed up will be compressed. However, the
amount of compression depends on the type of file. Some files, such
as Microsoft Word documents will often be compressed as much as 3:1
or 4:1. Other files such as many picture and audio files will
compress very little.
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Q: Can I setup multiple backup sets to run at the same time?
A. Yes, you can setup multiple backup sets to run at the same time.
However, if you have multiple backup sets that are set at different
times, please ensure that the backups do not overlap. A second
backup will NOT start if another backup is already in progress.
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Q: What happens if a backup is interrupted while it is in progress?
A. If a backup is interrupted because it was cancelled or because
the Internet connection was lost, all of the files that had been
backed up before the backup ended will be available to be restored.
The backup will continue where it left off during your next
scheduled backup or, if you manually begin a backup.
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Q:
Can I use my computer while a backup is in progress?
A. Yes. You can use your computer normally, including accessing the
Internet while a backup is in progress. Backups should not
significantly affect your system’s performance.
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Q: Will a
backup occur if my computer is not on?
A. No. Your computer must be on in order for a backup to occur. In
addition, certain systems, especially laptop computers have varied
sleep, hibernate and power save modes.
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Q: Will a backup occur if my computer is in sleep, hibernate or
power save mode?
A. Depending on the configuration of your system, Burtle Backups may
or may not work properly if your computer goes into sleep, hibernate
or power-save modes. Please check to make sure that automated
backups occur if your computer enters such a mode. If automated
backups do not occur, you may have to change the mode settings or
turn the feature off.
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Q: Will a backup occur if my screen is locked or if I am not logged
in?
A. Yes. You do not need to be logged into your computer for a backup
to occur. You may also lock your screen.
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Q: Can I back up a mapped
drive?
A. Yes, the Burtle Backups software supports the backup of mapped
drives.
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