Restoring Files FAQs

For Free Setup Call Toll Free 1-866-254-3103

  Is there a charge for restoring files?

  Can I view a backed up file without restoring it?

  If I restore a file, will it still be backed up?

  How do I reinstall the Burtle Backups software after a system failure?
 

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Q: Can I view a backed up file without restoring it?
A. Yes. The Burtle Backups software contains a feature that will allow you to view a file without restoring it. This works by saving the file to a temporary space on your hard drive and then opening the applicable program to view it. This feature is useful, for example if you have multiple versions of the same file backed up and are not sure which version you want to restore.

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Q: If I restore a file, will it still be backed up?
A. Yes. Restoring a file does not affect its backup status. It will still be backed up and available to restore again at a later date.

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Q: How do I reinstall the Burtle Backups software after a system failure?
A. If you have had a system failure, and Burtle Backups is no longer installed on your computer, you will need to download and install the Burtle Backups software again from the Burtle Backups website. Once the software is installed, you will be able to restore your file catalogue (the list of all of the files that have been backed up) and retrieve all of your backed up files. In order to continue to use Burtle Backups to backup your files, you will have to set up your backup sets again. Please keep in mind that in order to restore your file catalogue, you MUST have a copy of your Encryption Key.

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For Free Setup Call Toll Free 1-866-254-3103