Q: How does the Burtle Backups online backup service work?
A. After you sign up for the Burtle Backups online backup service on
our website (http://www.burtlebackups.com),
you will download and then install the Burtle Backups software onto
your computer. Once the Burtle Backups software is installed, it
will always remain in your system background. You will create backup
sets that contain information on the files or folders that you want
to backup and the days and times that you want to back them up.
Backups will then occur automatically. When a backup begins, the
Burtle Backups software will search all of the folders and files
that are contained in your backup set. All new files and all files
that have changed since the last backup, will be compressed,
encrypted and then sent to the Burtle Backups servers.
You will be able to restore files at any time, by opening the
software and selecting which files you want to restore. If you have
a system failure, you will have the ability to reinstall the
software and then restore all of your files.
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Q: How many different versions of the same file can I store?
A. You have the ability to save an unlimited number of versions of
the same file. By default, the Burtle Backups software is set up to
save 10 versions. The software includes a sophisticated wizard that
allows you to manage how old versions are handled, giving you
control over your backups and over your storage space.
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Q: How do I
know if my backups are working?
A. You have the option of receiving an email notification that will
be sent to you automatically after every successful backup. You can
turn this option on or off at any time. In addition, the Burtle
Backups software keeps a log of every file that was backed up. You
can view or search this log at any time.
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Q: How do I
select which files to backup?
A. The Burtle Backups software gives you two methods of choosing
files to backup. You can choose folders to backup (such as "My
Documents") or you can select files by file type (i.e. Microsoft
Word documents). In addition, Burtle Backups allows you to have an
unlimited number of backup sets. You can, for example create backup
sets to backup your Microsoft Exchange database once a week and all
of your Microsoft Word documents daily during the night.
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Q: Can my data get a virus while it is backed up and stored on your
servers?
A. No. Viruses cannot spread to files that are backed up and stored
on the Burtle Backups servers. If one of your files contains a virus
and that file is backed up, the virus will be contained to that one
file.
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Q: What are the minimum hardware requirements for the Burtle Backups
online backup service?
A. The minimum hardware requirements are a 200 MHz Intel Pentium Pro
computer (or equivalent), 64 MB of RAM and 100 MB free disk space.
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Q: What are the recommended hardware requirements for the Burtle
Backups online backup service?
A. The recommended hardware requirements are a 400 MHz Intel Pentium
II computer (or equivalent), 128 MB of RAM and 300 MB free disk
space.
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Q: Will Burtle Backups online backup service work with a dial-up
Internet connection?
A. Yes. Burtle Backups will work with a dial-up Internet connection,
though backups will be slower than with a broadband connection.
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Q: What
operating systems will Burtle Backups work with?
A. Burtle Backups will work on the following operating systems:
Windows 98, ME, NT 4.0 Pro/Server, 2000 Pro, 2000 Server, XP Home,
XP Pro, 2003 Server and 2003 Small Business Server.
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Q:
Will Burtle Backups
work on a Mac or Linux based computer?
A. No. Unfortunately, Burtle Backups is currently not designed to
work on a Mac or Linux based computer. Please check back with us in
the future as we are planning to add Mac and Linux support. However,
you can backup files that are contained on a Mac or a computer
running Linux if the hard drives on those computers are mapped to a
Windows based server.
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Q:
What are the steps to install the Burtle Backups
software?
A. After you create an account and download the Burtle Backups
software, the installation process will begin. Your first step will
be to set up your unique encryption key. Next you will be prompted
to enter your username, password and computer ID. The Burtle Backups
software will then test the connection to the Burtle Backups servers
by compressing, encrypting and uploading a test file and then
downloading, decrypting and decompressing the same file. Your Burtle
Backups software will now be ready to use. Once the configuration is
done, the Burtle Backups software will guide you through the setup
of your first backup set. You will select the files and folders to
backup as well as the days and times that you want the backup to run
automatically. Finally, you will be prompted to begin your first
backup.
Q: Will
Burtle Backups work if I have a firewall?
A. Yes. If you have a physical firewall (a hardware device), you
should not have to make any changes to your firewall configurations
in order for Burtle Backups to work properly. If you have personal
firewall software, such as Norton Internet Security, Norton Personal
Firewall, Blackice, ZoneAlarm, NetNanny, etc., you must make sure
that your firewall software allows the Burtle Backups software to
pass through. Give support a call at
201-586-6655
if you need assistance.
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