For Free Setup Call Toll Free 1-866-254-3103

  What happens if I lose my username and password?

  What happens if I lose my encryption Key?

  Can I change my Encryption Key?

  Can Burtle Backups store a copy of my Encryption Key?

  Can I receive copies of my data on CD or DVD?
 

TOP

Q: What happens if I lose my encryption Key?
A. If you lose your Encryption Key and the Burtle Backup software is still installed on your computer, then you can Print your Encryption Key or Save it to a file at any time using the Burtle Backup software.

TOP

If you have had a system failure and your Burtle Backup software is not installed, unfortunately, you will not be able to retrieve your data without your Encryption Key. This is because in order to ensure that your data is completely secure, Burtle Backups does not store a copy of your Encryption Key.

TOP

Q: Can I change my Encryption Key?
A. For security purposes, you cannot change your Encryption Key within the Burtle Backups software. The only way to change your Encryption Key is to reinstall the Burtle Backups software and then select a new Encryption Key. However, you will have to recreate your backup sets and backup all of your files again.

TOP

Q: Can Burtle Backups store a copy of my Encryption Key?
A. In order to maintain the highest level of security for your data, Burtle Backups cannot store a copy of your Encryption Key. Please make sure that you keep printed and electronic copies of your Encryption Key in a secure, offsite location, such as a Safe Deposit Box.

TOP

Q: Can I receive copies of my data on CD or DVD?
A. Yes. Burtle Backups does offer a service that will save your encrypted files on CD-ROM or DVD. The charge for this service is $24.95 per CD or $39.95 per DVD.

TOP

For Free Setup Call Toll Free 1-866-254-3103